Question 1

Feedback & Suggestions - Bewakoof

Q: How do I check the status of my order?

You can check the status of your order by clicking Track Order on the Bewakoof page post account login. Once your order is placed, we will send you confirmation of your order details by e-mail and SMS. Again, once we dispatch your shipment, you will be notified via SMS. Your tracking link may take up to 24 hours from shipping date to get activated. In case of any unusual event which delays your order, you will receive an update from us.

Accepted Answer

Whether it is about our products or our app or you just have some ideas, we would love to hear your feedback and suggestions.

Question 2

How do I check the status of my order?

Accepted Answer

You can check the status of your order by clicking Track Order on the Bewakoof page post account login.

Once your order is placed, we will send you confirmation of your order details by e-mail and SMS.

Again, once we dispatch your shipment, you will be notified via SMS.

Your tracking link may take up to 24 hours from shipping date to get activated.

In case of any unusual event which delays your order, you will receive an update from us.

Question 3

What are combo offers?

Accepted Answer

Combo offers are the special offers on selected merchandise that provide you the best deal on meeting the combo conditions. For example: under the Buy 2 Get 1 offer you would get the third item free on buying two from the applicable selection (You will have to select three products from the applicable merchandise to enjoy the offer). Similarly, under the Buy 2 for 599 offer the user can get any two items from the defined catalog at the combo price irrespective of the individual product prices.

Question 4

Can I avail these combo offers on all the products?

Accepted Answer

No, these offers will be applicable on the selected list of products from the defined catalog. You can find the products on which the offer is applicable with the respective offer tag on them.

Question 5

Can I buy other products along with these combo offers?

Accepted Answer

Yes, you can buy other products along with the combo offers. However, those products, if not a part of the offer, will be treated as separate items and not a part of the combo offer.

Question 6

Can I avail multiple combo offers together?

Accepted Answer

Yes, you can add multiple combo offers to the cart. They will be treated as separate combo-offers individually.

Question 7

Is the combo-offer applicable if I cancel one product from the combo-offer?

Accepted Answer

No, the combo offer will not be applicable if you cancel any one product from the offer. Cancellation of a single product will lead to cancellation of all the products under the combo.

Question 8

Does cancelling one product from one combo offer affect my other orders?

Accepted Answer

No, cancellation of one product from a combo offer cancels only products under that particular combo offer. Rest of your orders including the other combo offers remain unaffected.

Question 9

Do I have to apply a separate coupon to avail these combo offers?

Accepted Answer

No, you don't have to apply any coupon to avail these combo offers. As long as you are adding the required number of valid products for a particular combo-offer, your combo-offer will get auto-applied on the cart.

Question 10

Can I apply another coupon on the combo offers?

Accepted Answer

No, you cannot apply coupons on the combo offers. You can apply coupons on orders with combo offers only if your cart contains products other than the products related to the combo offers.

Question 11

I want to modify my order.

Accepted Answer

You can modify your order by clicking on Modify on the My Orders page.

Visit My Orders page >

You will not be able to modify your order if it has already been shipped.

In case of cancelling prepaid orders , we will email you the details about your refund once we process your cancellation.

Question 12

<h1>How do I place my order?

Accepted Answer

Once you have decided on the specific product that you’d like to purchase from us, please select the Size that you wish to buy.

TIP: Use the size chart on every product page placed next to the size to choose the right size.
Select Add to Bag to add the product to your shopping bag. If there are other products that you’d like to buy from us, continue shopping.

TIP: Click ‘Qty’ if you want to buy multiple products of the same type.
Select Place Order to buy the product. Submit your shipping address, select a mode of payment, and confirm your order with by making the payment.

TIP: Pay online to get a 10% Bewakoof Credits. Shop for more than Rs. 1000 to get free shipping.

Cashback on prepaid orders will get credited to your bewakoof wallet once the order gets shipped.

Question 13

How do I know if my order was successfully placed?

Accepted Answer

Once your order is placed you will be directed to the order confirmation page

.

You can find details of your order on App/Web under track order/My Orders.

E-mail confirmation is sent to your registered e-mail id.

SMS confirmation sent to your registered mobile number.

Question 14

What are the charges that will apply on my order?

Accepted Answer

For orders with prices less than Rs 399, we levy a delivery fee of Rs 30.

However, if you are a TriBe member then there is no delivery fee charged to you.

The price of the products you see is inclusive of taxes.

Question 15

Why can't I see the COD option?

Accepted Answer

For a few pin codes, we are unable to provide the cash-on-delivery payment option currently.

Moreover, COD can't be availed in below mentioned cases as well:

1) If you have applied coupons on the cart that are only applicable on Prepaid orders or have added TriBe membership to your cart.You may, however, opt for any other mode of payment such as Debit Card, Credit Card, or using an Online Wallet..

2) If a user has canceled/returned/rto multiple orders repetitively we have put in guard rules to stop them from using COD as an option.

3) Also, a customer is not allowed to have more than 2 COD orders in process i.e. if you have placed 2 orders in COD and its yet to be delivered you can still place an order but now it should be prepaid or Other payment options can be used in such a case to place an order.

Question 16

I am unable to add products to my Bag.

Accepted Answer

Kindly check if all the products that you want to add to Cart are in stock. Please clear cache, cookies and update the app.

If the issue persists, You can contact our customer service executive along with product details and error snapshot, and we will resolve this within 24 hours.

Question 17

My order is shipped but not yet delivered

Accepted Answer

We apologise for the inconvenience. Please share your query in detail along with the order id number, our customer care executive will work on your query . We will get back to you in the next 24 hours.

Question 18

I have not received an order confirmation.

Accepted Answer

If you can see your order has been placed on the

My Orders page

dont worry, you will receive a confirmation e-mail and SMS soon.

Please check your spam folder as well.

Question 19

I placed multiple orders, but I haven't received all of them.

Accepted Answer

Multiple orders are split to ensure there is no delay in shipping the order which is ready. The rest should be arriving soon

Question 20

My order status reads delivered, but I have not yet received it.

Accepted Answer

Your order may have been received by someone else on your behalf.

If your address is a residential address please check with your neighbour/security guard.

If your address is non-residential then please check with the reception team.

If you think that isn't the case, please reach out to us via registered email id along with the order details.

Question 21

The order I have received is not what I had expected.

Accepted Answer

We’re extremely sorry for the inconvenience caused. Please reach out to us below with the following info:

Question 22

I wasn't available at the time of delivery, but I want my order. What do I do?

Accepted Answer

Don’t worry, if you missed your delivery at the first attempt. There will be two more attempts by our delivery executive to deliver your order.

Question 23

I tried to make a transaction, but it failed. What do I do?

Accepted Answer

If the amount has been deducted from your bank or card, don't worry; it will be refunded to the same account within 3-5 business days.

Meanwhile, please wait a while and try again, preferably using a different payment method.

These are the payment methods we accept:

• Debit Card

• Credit Card

• Net banking

• Leading e-wallets

Question 24

My transaction failed but an amount was deducted from my Bewakoof wallet. What do I do?

Accepted Answer

When a transaction fails, the amount is refunded into your Bewakoof wallet. This process takes 2 to 3 working days.

Question 25

I have credits in my Bewakoof Wallet. Can I transfer it to my bank account?

Accepted Answer

No. The Bewakoof credit earned through promotional campaigns is associated with your Bewakoof account only, and cannot be en-cashed or transferred to other accounts.

Question 26

Can I pay using an international card?

Accepted Answer

We currently do not accept payment via international cards.

Question 27

What is the COD limit?

Accepted Answer

Bewakoof reserves the right to determine the COD limit for every customer and/or order. The COD limit for an order is Rs 5000. Moreover, COD orders are limited to 10 products per order.

Question 28

How does the COD (Cash on Delivery) payment option work?

Accepted Answer

Bewakoof's Cash on Delivery option allows you to pay order value at the time of delivery for all orders with a maximum value of Rs. 5000. To pay for any order using the Cash on Delivery (COD) mode of payment, please select the Cash On Delivery option on the payment page. The cash on Delivery option is available only in selected pincodes/on selected products.

Question 29

What are COD (Cash on Delivery) charges?

Accepted Answer

COD charges are levied on orders placed on COD mode for all customers of Bewakoof. COD charge of Rs 30 per product is levied on the order. The charges will reflect in the order invoice. Bewakoof reserves the right to determine the COD charges.

Question 30

How can I get a refund of the COD charges?

Accepted Answer

COD charges are non-refundable however the same can be refunded only in the case of Bewakoof attributed concerns. The COD charges will be refunded in the Bewakoof wallet, if applicable.

Question 31

Can I cancel my Order?

Accepted Answer

Yes. You can cancel your item(s) until we start processing your order. Your order will be in Order confirmed status while it is eligible for cancellation.

Question 32

How do I cancel my order which is already in progress?

Accepted Answer

We start making progress within a few hours of your order. Incase for unforeseen circumstances, you want to cancel your in-processing order, write to care@bewakoof.com with your complete order number.

Question 33

Can I cancel my Cancellation Request ?

Accepted Answer

Once an order is cancelled, we cannot undo this. You will need to replace the order yourself.

Question 34

Cancellation Policy

Accepted Answer

You can cancel the orders that are in Order confirmation stage.

Refund for Debit card/Credit Card, UPI and Netbanking orders will be processed in within 7-10 working days.

Refunds for orders paid through Bewakoof wallet will be refunded within an hour of cancelation.

Question 35

I am unable to see a return button on the My Orders page.

Accepted Answer

If your order has just been delivered, please allow 24 hours post-delivery for the order status to get updated. Once the order status is updated, the return button will be visible on the order page.

* We accept returns within 15 days of order delivery, please refer to the product description for more details.

Please note we don't accept returns for the following cases:

Products where there might be hygiene concerns: Boxers, Nightwear Shorts, Premium Mask, Everyday Mask, Surgical Mask, Hand Sanitizer, Personal Protection Kit, Gloves, Thermometer, N 95 Mask, N 90 Mask, Face Shield , cosmetic products, perfumes & Notebooks.
Products sold in a flash sale.

Question 36

Which products are not eligible for return?

Accepted Answer

Products sold in Flash sale.
Products where there might be hygiene concerns:-Boxers, Nightwear Shorts, Premium Mask, Everyday Mask, Surgical Mask, Hand Sanitizer, Personal Protection Kit, Gloves, Thermometer, N 95 Mask, N 90 Mask, Face Shield, cosmetic products, perfumes & Notebooks.

Please, refer to the Product Description page to see if a product is eligible for return or not.

Question 37

I wish exchange my product

Accepted Answer

You can exchange most of your orders within 15 days of order delivery, please refer to the product description page for more details.

Exchange can be processed only for size-related concerns and bewakoof owned products.

You may request an exchange for an order only once.

You may return the exchanged product if required.

The item to be exchanged will be picked up at the time of delivery of exchange order.

All items to be exchanged must be in original condition, with tags and packaging intact.

Question 38

Return and Refund Policy

Accepted Answer

Return:-

You can initiate a return retun request within 15 days of delivery/as per the product description details.

There are certain items which are not returnable:

Refund:-

Post the return your refund will be initiated within 48 hours after the product has been picked up and passed through quality inspection.

For Prepaid orders refund can either be processed in the wallet instantaneously or will be processed to the same account from which the payment made within 7 - 10 working days.

For cash on delivery orders refund can either be processed in the wallet instantaneously or will be processed through NEFT to the bank account given by you within 3-5 working days.

Question 39

Self ship Policy

Accepted Answer

If your area pin code is not serviceable for pickup, you will need to self-ship the return item via any reliable courier partner.

Please ensure to place a sheet of paper with the details of Order ID for each item included in the package. For all self-shipped returns, you will be duly reimbursed the shipping costs. Therefore, please ensure that a scanned copy of the courier bill/receipt is shared with us within 48 hrs of shipping the product.

The courier bill/receipt should satisfy the following conditions for successful processing:

It should capture the weight of the return package.
Residential/office address, destination address, shipment date, amount, and other details should be mentioned.
The information on the receipt should NOT be edited/over-written.
The courier charge (amount mentioned on the receipt) should not overshoot the Sender-Destination-Service combination and shall be cross checked with the courier company.
This is subject to your returns being inspected and successfully processed upon receipt at our end.

Question 40

Can I return my boxer shorts?

Accepted Answer

We do not accept returns for boxer shorts due to hygiene concerns.

Question 41

I placed a return request. When will my product be picked up?

Accepted Answer

Generally, we take 3-4 working days to pick up your order. Please ensure while returning the product , it should be in original condition and the packaging is intact the way it was delivered. If it has been longer, please reach out to us.

Question 42

How do I self-ship my order?

Accepted Answer

You can self-ship your product through any courier service, to the address below. Please go to the My Orders page and initiate a return on the order page to get more details.

Important Note:

Please mention in bold the order ID of each of the shipments in the return package on the cover.
Please write the phrase 'SELF SHIP' on the cover of the package.

Courier charge refund:

We will refund your Bewakoof wallet according to the following:

Rs.100/- for shipment weighing upto 500gm courier charges will be refunded.
For every next 500gm slab, an additional amount of Rs.100/- courier charges will be refunded.

Question 43

My product has been picked up, but I have not been refunded yet.

Accepted Answer

Once the order has been picked up, the refund will be processed to your selected mode within 48 hrs from the date your order is picked, subject to your returns passing the quality check.

Refund will reflect as per below-mentioned timelines:

Wallet refund will get credited within few minutes.
NEFT refund process will take 3 to 5 working days.
Payment Gateway refund process takes 7 to 10 working days excluding Saturdays/Sundays and Bank Holidays.

If it has been longer, please reach out to us below, and we will investigate.

Question 44

I self-shipped my order. How do I get the refund for my courier charge?

Accepted Answer

If your area pin code is not serviceable for pickup, you will need to self-ship the return item via any reliable courier partner.

Please ensure to place a sheet of paper with the details of Order ID for each item included in the package. For all self-shipped returns, you will be duly reimbursed the shipping costs. Therefore, please ensure that a scanned copy of the courier bill/receipt is shared with us within 48 hrs of shipping the product.

The courier bill/receipt should satisfy the following conditions for successful processing:

It should capture the weight of the return package.
Residential/office address, destination address, shipment date, amount, and other details should be mentioned.
The information on the receipt should NOT be edited/over-written.
The courier charge (amount mentioned on the receipt) should not overshoot the Sender-Destination-Service combination and shall be cross checked with the courier company.
This is subject to your returns being inspected and successfully processed upon receipt at our end.

Question 45

How do I use my Bewakoof wallet?

Accepted Answer

Your Bewakoof Wallet enables you to get a quicker checkout on our site and app. Your Bewakoof Wallet is made up of Bewakoof Credits.

To use your Bewakoof wallet, please select Pay by Bewakoof Wallet as the mode of payment on the cart page while placing your order.

The corresponding amount will be deducted from your Wallet balance.

In case the total amount exceeds Bewakoof Wallet balance, you can pay the remaining amount using any other payment option.

*You can use your bewakoof credits on all products.

To learn more please visit

How to use Bewakoof Wallet?

Question 46

My transaction failed but an amount was deducted from my Bewakoof wallet. What do I do?

Accepted Answer

If your wallet amount has been deducted the same will be credited back in your Bewakoof wallet within a couple of hours

Question 47

Is there any expiry date for my Bewakoof wallet balance?

Accepted Answer

Yes. Wallet balance is subject to expiry. To see the expiry date, visit your Bewakoof wallet.

Please refer expiry date of balance in Bewakoof wallet section post login to your account.

Question 48

I am unable to see my wallet balance.

Accepted Answer

If you were trying to place an order using your wallet amount which got failed in such cases wallet amount gets blocked for some time. Please check your wallet balance after couple of hours.

Question 49

Can I club my Bewakoof wallet amount with another mode of payment?

Accepted Answer

Yes, your Bewakoof wallet amount can be clubbed with different modes of payment.

Question 50

Is my Bewakoof wallet balance transferrable?

Accepted Answer

The Bewakoof Credits are associated with your Bewakoof account only, and cannot be encashed or transferred to other accounts. The Bewakoof Cash can be transferred to other accounts. If you have further queries regarding your Bewakoof wallet balance, please reach out to us below.

Question 51

Why was my cashback deducted from my Bewakoof Wallet after I returned my order?

Accepted Answer

As per company policy, a request for return the order involves reversing the transaction from our side.

To this end, we refund the amount paid for your order and reverse the cashback extended during order placement.

Question 52

My transaction failed but an amount was deducted from my Bewakoof wallet. What do I do?

Accepted Answer

If your wallet amount has been deducted the same will be credited back in your Bewakoof wallet within a couple of hours

Question 53

Does bewakoof credits have an expiry date?

Accepted Answer

Yes. Bewakoof Credits is subject to expiry. To see the expiry date, visit your Bewakoof wallet on our site on our app.

Visit My Wallet page>

Question 54

I have forgotten my password.

Accepted Answer

To generate a new password, please click the link below

Forgot Password >

Question 55

I would like to unsubscribe from Bewakoof promotional SMS and emails.

Accepted Answer

We’re sorry to see you go. Please write to us here, and our customer care executive will help you resolve this.

Question 56

I want to delete my Bewakoof account.

Accepted Answer

Please write to us here, and our customer care executive will help you resolve this.

Question 57

I want to change my phone number

Accepted Answer

Go to My profile and click on Change Mobile number (You can find this option below the phone number field). Click on GET OTP and an OTP will be sent to you registered email id. Submit the OTP and your phone number will be updated.

By this mode, the phone number will be updated only in your profile and not on existing orders.

Question 58

I liked a product, but can't find it now. When will it be back?

Accepted Answer

Unfortunately, the product you’re looking for is likely out of stock. However, you can keep checking if it comes back in stock (some designs do come back occasionally).

Or you could shop from our new collection.

View what’s new in Bewakoof >

Question 59

Can I customize a product?

Accepted Answer

Sorry, Customisation option is currently unavailable.

Question 60

I want to work with Bewakoof.

Accepted Answer

Send your update resume on

careers@bewakoof.com

Question 61

I would like to report a bug.

Accepted Answer

Please reach out to us below with details about the bug, We will get back to you after going through the information.

Question 62

I found a duplicate Bewakoof product in the market.

Accepted Answer

Bewakoof.com merchandise is available exclusively on our website www.bewakoof.com, the Bewakoof.com app, and a select few official 3rd party vendors. Any product available in the open market is a fake and a copyright violation of our brand, Bewakoof Brands Pvt Ltd.

It would be great if you can write to us here.

Question 63

How do I find out about new offers and schemes on Bewakoof.com?

Accepted Answer

We will periodically send you emails and SMSs on your registered email ID and phone number.

If you would like to unsubscribe from Bewakoof promotional SMS and emails,

click here

Question 64

How do I return my product?

Accepted Answer

You can return an order by clicking Return on the My Orders page.

* We accept returns within 15 days from the date of delivery of the order for most of the products, please refer to the Product Description Page for more details.

Please ensure while returning, the product and the packaging are in the same condition as it was delivered.

* We do not accept returns for innerwear, cosmetic products due to hygiene concerns.

* Few other products like wearables, notebooks etc are also non returnable.

Visit My Orders page >

We will arrange a pick-up within 2-3 days of your request.

There are certain areas where we cannot provide a pick-up service. However, you can self-ship your product through any courier service, preferably Speed Post.

I am unable to use my promotional coupon/code.

I am unable to use my promotional coupon/code.

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